Piano Restoration warranty information:
To honor a piano warranty for a restored steinway or any new piano, some basic conditions have to be met, including timely regular piano service and records of tuning a piano:
Piano has to be delivered and maintained by Amadeus Piano Company. During delivery, our trained professionals will advise proper placement of the instrument in the home. Placing piano near heat vents, exterior walls, windows, AC units or vents, open kitchens, humid basements, will void the warranty because a piano needs a stable and consistent environment to hold a tuning as well as mechanical and structural stability.
Basic maintenance schedule: Year one after delivery, piano tuning on delivery and every two-three months the first year.
After year one is a great time to regulate the action to realign and allow for break in period.
What’s your cancellation and reservation policy?
Appointments can be cancelled for up to 24 hours before the appointment time window to avoid cancellation fees of $55
Reservations for last minute piano tuning and piano moving services are priced at double premium prices
To get proper insurance documentation for COI paperwork we ask three days notice.
Do you service oversees?
Yes, we will be there for you anywhere in the world to support our warranty and to service your piano or concert venue.
Take a look at our Service Contract: